Self-service kiosk

A kiosk where guests order and pay on their own

Orders go straight into the POS and kitchen flow, so peak hours need no extra counter staff.

What it is

A second place to order, beside the counter

Guests pick from item photos, choose dine-in or takeaway, and pay at the kiosk.

Items, prices and promotions are set once in the back office, and sold-out items stop selling everywhere.

Orders reach the KDS or kitchen printers, and the number shows on the pickup display when ready.

The guest journey

Dine-in or takeaway, and the screen language.

Browse photos by category and pick options and add-ons.

Pay at the kiosk and take the receipt with a pickup number.

Collect when the number appears on the pickup display.

Features

Order by speaking: Guests say what they want, which is quicker than tapping through menus.
Multilingual: Voice recognition in several languages.
No need to touch the screen: Easier for guests who find touch screens hard to use, and suited to drive-through lanes.

Members and vouchers: Vouchers and credit received in the member app can be used at the kiosk and the POS.
Ticket sales and pickup: Leisure venues sell and issue tickets at kiosks, with QR codes for entry and exit.
Many kiosks per site: Compass in Singapore runs 12 or more per site. Taroko Group uses 10 or more ticketing and pickup kiosks.

Works with

System	What it does
POS	Shared menu and orders; the counter can look up kiosk orders
KDS	Orders are routed to kitchen stations by item
Pickup display	Shows numbers being prepared and ready
Cloud back office	Menu and promotions come down; sales data goes up
Member app	Vouchers, credit and points